We value your right to privacy and are committed to protecting your rights. We must adhere to privacy laws when collecting and handling your personal information, and dealing with things like complaints and submissions.

We comply with our obligations under the Privacy and Data Protection Act 2014, and the Information Privacy Principles set out in that Act, in relation to all personal information we collect.

For more information, download our Privacy policy (PDF, 58KB).

Our legal obligations

We will:

  • only collect personal information that is necessary for Council's functions and activities and generally with your knowledge. There are circumstances where we may receive personal information from a third party.
  • only use personal information for the primary purpose for which we collected it, and related secondary purposes that would be reasonably expected (sensitive information must be directly related)
  • take reasonable steps to protect personal information from unauthorised access, improper use, disclosure or alteration, and unlawful or accidental destruction or loss. We maintain secure systems for storing personal information and have security procedures to ensure we protect personal information.
  • only disclose personal information to a third party (including contractors, government organisations and authorities) in accordance with our Privacy Policy, legislation requiring or permitting us to do so or with prior consent
  • not keep personal information on our systems for longer than is necessary (subject to the requirements of the Public Records Act 1973 or other legal requirements).

If you use our website

If you use our website, we collect certain automatically recorded information, including:

  • server address
  • domain name
  • date and time of visit
  • pages accessed
  • documents downloaded
  • previous site visited (where you visited our website via an external link)
  • user demographics
  • type of browser used.

We do:

  • analyse user data to gain insights about how to improve the functionality and experience of the website. For example, we can look at aggregate patterns such as the average number of service searches that users perform.
  • use cookies (small blocks of data that can be used to identify a user) to remember you and your preferences from last time you visited our website. We don’t store any personal information in cookies.

We do not:

  • have access to credit card details used to make online payments. Our banking provider handles all online payments, and we don't manage or maintain their website. Our agreement with our banking provider, in common with our other contractors, imposes obligations in relation to confidentiality and privacy.
  • take responsibility for protecting users’ privacy rights in relation to external websites accessed via links on our website (note: where we outsource one of our functions to a contractor, it is obligated to comply with privacy law and our privacy policy).
  • have a website with the facility to allow for the secure transmission of information. You should be aware of the potential risks of sending personal or sensitive information via the Internet.

Do you have a complaint?

Please contact our privacy officer in the first instance if you have a concern or complaint about our management of personal or health information.

You can also complain to the Information Commissioner in relation to personal information or the Health Complaints Commissioner, in relation to health information, but they may decline to hear the complaint if you didn't make it to us first.

More information

For further information about privacy at Glen Eira City Council, including the right to seek access to, or amend your personal information, contact our privacy officer at or 9524 3333.